Banking support
Choose a topic for step-by-step guidance — the same structure as our Banking support menu.
Account support
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Offshore account FAQs
Answers to common questions about holding an account with MShore
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Opening and funding accounts
How new MShore accounts are opened, verified, and funded
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Updating account information
Keep contact, ownership, and tax details current with MShore
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Multi-currency account management
Hold, view, and pay from supported currencies in one relationship
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Lost or dormant accounts
What to do if your MShore account becomes inactive or hard to locate
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Closing an offshore account
How to close your MShore account in an orderly way
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Keeping trust account information up-to-date
Report trustee, settlor, and beneficiary changes promptly
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Trusts frequently asked questions
How trust accounts work with Maritime Shore International Bank
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Trusts glossary of terms
Plain-language definitions used in MShore trust banking
Payments
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International wire transfers
Sending outbound SWIFT payments from your MShore account
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Same-bank transfers
Move funds between MShore accounts quickly and transparently
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Foreign payments and currencies
Plan currency, intermediaries, and settlement before you pay abroad
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Payment references and receipts
Find and keep proof of transfers made from your MShore account
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SWIFT / BIC and beneficiary details
Enter accurate bank codes and account details for reliable credit
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Payment delays and investigations
What to do when a wire is late, missing, or returned
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Using your card abroad
Spend overseas with your MShore debit card more confidently
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Visa and Mastercard debit cards
Request and manage debit cards linked to your offshore account
Literature and rates
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Account literature
Product terms, conditions, and disclosures for MShore accounts
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Financial crime literature updates
How MShore’s AML and financial crime controls affect clients
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Interest rates
How interest applies to eligible MShore account balances
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Statement of Fees
Understand wire, card, and service charges on your MShore relationship
Our service
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Our Internet Banking service
Secure access to balances, payments, cards, and applications
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Complaints
How to raise a concern about MShore service
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FATCA and Common Reporting Standard
Tax residency information we collect as a Cayman Islands bank
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Data protection and privacy
How MShore handles personal and client information
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Security and fraud prevention
Protect your MShore relationship from scams and unauthorised access
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Service Quality Information
How we monitor response times and service standards for offshore clients